Find all the answer to your concern here.
jomSETTLE is a trusted Fintech platform that allow credit card user to pay their personal and business expenses towards recipient who does not have credit card receiving terminal.
Yes, Providing that you attach letter of authorization with the user’s name you paying on behalf for. Please contact our Customer Care for further assistance.
jomSETTLE only accept and process any transaction that is made within Malaysia with currencies of Ringgit Malaysia (MYR).
jomSETTLE supports all local & foreign credit cards. (For International cards, users must have a Malaysian Phone Number)
No. jomSETTLE payment transaction is only available within Malaysia.
No. JomSETTLE only keep your personal details such as your phone number and email.
jomSETTLE is a trusted Fintech platform that allow credit card user to pay their personal and business expenses towards recipient who does not have credit card receiving terminal.
Yes, Providing that you attach letter of authorization with the user’s name you paying on behalf for. Please contact our Customer Care for further assistance.
jomSETTLE only accept and process any transaction that is made within Malaysia with currencies of Ringgit Malaysia (MYR).
jomSETTLE supports all local & foreign credit cards. (For International cards, users must have a Malaysian Phone Number)
No. jomSETTLE payment transaction is only available within Malaysia.
No. JomSETTLE only keep your personal details such as your phone number and email.
It’s easy! Just visit www.jomsettle.com and follow the sign-up instructions there. All you need to provide for account creation is a valid email address and mobile phone number.
You can start to make payment with jomSETTLE once your EKYC has been approved through our system. Once approved, jomSETTLE will notify you via email and you can start to use jomSETTLE.
Business account has more payment types eg supplier bills and staff salaries. EKYC for business requires SSM documents. 1 User can have 2 different account type.
Yes, Providing that your name is printed on your company SSM CERTIFICATE as one of the Board of Directors. If you not on the list of Directors, jomSETTLE will provide you with an authorization Letter Template for you to fill up with your company Stamp. The document need to attached together with SSM document upon eKYC submission. Please contact our Customer Care for further assistance.
No, as all account needs a unique email address to register.
No, as long as you have your credit card TAC number during transaction.
No, as we only accept valid Malaysia contact number.
Contact our customer care via Live-Chat or Email us at care@jomsettle.com
You had potentially click to request the TAC number few times. You had entered the previous TAC number and not the recent one. Now, you need to take sometime and redo. If the problem still persist, please contact our Customer Care at care@jomsettle.com.
As per Regulatory Requirements, we need to know who you are. This helps to keep your money safe and fight money laundering.
You will be asked to upload valid ID images (MyKad or Passport) using your Webcam, File Upload, or Mobile. In addition, you are required to upload your MyKad Front, Back, and do facial scanning for Face Verification process.
If you do not have a working webcam connected, you can upload an image file of your ID instead or upload using your mobile phone.
In order to verify all the security features, we need a full-color scan of your document.
This process can take between 3 to 5 minutes depending on the options selected and the quality of lighting, camera resolution and ID type chosen.
We will notify you via your registered email.
Please check if your ID is readable and fulfills the required criteria (i.e, Image ID is clear, readable, and can see the whole ID image). Then, try to scan the ID again or upload it manually with the File Upload method.
It’s easy! Just visit www.jomsettle.com and follow the sign-up instructions there. All you need to provide for account creation is a valid email address and mobile phone number.
You can start to make payment with jomSETTLE once your EKYC has been approved through our system. Once approved, jomSETTLE will notify you via email and you can start to use jomSETTLE.
Business account has more payment types eg supplier bills and staff salaries. EKYC for business requires SSM documents. 1 User can have 2 different account type.
Yes, Providing that your name is printed on your company SSM CERTIFICATE as one of the Board of Directors. If you not on the list of Directors, jomSETTLE will provide you with an authorization Letter Template for you to fill up with your company Stamp. The document need to attached together with SSM document upon eKYC submission. Please contact our Customer Care for further assistance.
No, as all account needs a unique email address to register.
No, as long as you have your credit card TAC number during transaction.
No, as we only accept valid Malaysia contact number.
Contact our customer care via Live-Chat or Email us at care@jomsettle.com
You had potentially click to request the TAC number few times. You had entered the previous TAC number and not the recent one. Now, you need to take sometime and redo. If the problem still persist, please contact our Customer Care at care@jomsettle.com.
As per Regulatory Requirements, we need to know who you are. This helps to keep your money safe and fight money laundering.
You will be asked to upload valid ID images (MyKad or Passport) using your Webcam, File Upload, or Mobile. In addition, you are required to upload your MyKad Front, Back, and do facial scanning for Face Verification process.
If you do not have a working webcam connected, you can upload an image file of your ID instead or upload using your mobile phone.
In order to verify all the security features, we need a full-color scan of your document.
This process can take between 3 to 5 minutes depending on the options selected and the quality of lighting, camera resolution and ID type chosen.
We will notify you via your registered email.
Please check if your ID is readable and fulfills the required criteria (i.e, Image ID is clear, readable, and can see the whole ID image). Then, try to scan the ID again or upload it manually with the File Upload method.
Our system are currently only available in English.
Kindly note that you can update your contact number via your jomSETTLE profile under “Contact Update”
“Refer A Friend” reward already in our future pipeline. Stay tune with us and we will update you when this feature is available
Sorry to see you go, we wish to see you stay. Please do contact our Customer care via Live-Chat or Email us at care@jomsettle.com
Our system are currently only available in English.
Kindly note that you can update your contact number via your jomSETTLE profile under “Contact Update”
“Refer A Friend” reward already in our future pipeline. Stay tune with us and we will update you when this feature is available
Sorry to see you go, we wish to see you stay. Please do contact our Customer care via Live-Chat or Email us at care@jomsettle.com
• Rental
• Maintenance fee
• Deposit
• Freelancer
• Staff Salary
• Legal Fee
• Supplier
• Personal Loan
You need to have a valid local credit card together with supporting document for your payment.
The recipient does not require to have an account with jomSETTLE.
To ensure the transaction is legit, valid supporting document is needed. Verification team will verify the document with complete information of the transaction, e.g.: Recipient name, Recipient account number, bank details, transaction amount and etc.
Yes. Different category of payment required different supporting documents.
No, you cannot use jomSETTLE to pay your credit card outstanding amount. However, you can use it to pay your loan, mortgage or hire purchase back to the bank.
Instruction on Documents required: 1. Supporting document with loan details OR; 2. Payment Reminder Letter OR; 3. Loan Agreement
Yes, handwritten invoices must come with a printed invoice template.
Minimum transaction that can be transferred using jomSETTLE is RM300.
RM29,000 per transaction is set as the limit. However, it is also subjected to the cardholder’s available limit at the time of transaction is made.
Our commitment is to process your payment within T+3 working days. * Cut off time is 10.59 p.m. of any working day; any transaction made later than 11.00 p.m. on a working day will be processed on the next working day.
jomSETTLE will transfer your payment directly into your recipient bank account.
You can choose FPX or Visa Master to make payment using your credit card.
a. FPX payment type – You will require to log in to your credit card issuer website and select your credit card from there to proceed with the payment.
b. Visa Master – All you have to do is key in your credit card details to make the payment.
No different charges between both types of payment. The transaction fee charged by jomSETTLE is 2.5% for any payment made using jomSETTLE
jomSETTLE currently only accepts Malaysian-issued credit cards (VISA/Mastercard).
Yes, Users without credit card online banking can now use jomSETTLE.
You will be notified via email together with a payment receipt. Payment status also can be checked at the “Payment History” section.
Mazer Fintech Sdn Bhd (www.jomsettle.com) will be stated in the recipient’s bank account statement.
Please contact our Customer Care via LiveChat or email us at care@jomsettle.com. Include the correct Recipient Bank Account Details.
This could be due to; a. Invalid/Insufficient supporting document b. Your recipient in the sanction list/high-risk profile Alternatively, you may contact our Customer Care at care@jomsettle.com for assistance.
Your payment failed/decline potentially due to you have reach your credit card limit, expired credit card or barred. Please contact your credit card issuer to check on the status of your card.
This could be due to; a. Credit Card issue – expiry or exceeded credit limit b. Connection issue – poor connection or time out Alternatively, you may contact our Customer Care at care@jomsettle.com for assistance.
• Rental • Maintenance fee • Deposit • Freelancer • Staff Salary • Legal Fee • Supplier • Personal Loan
You need to have a valid local credit card together with supporting document for your payment.
The recipient does not require to have an account with jomSETTLE.
To ensure the transaction is legit, valid supporting document is needed. Verification team will verify the document with complete information of the transaction, e.g.: Recipient name, Recipient account number, bank details, transaction amount and etc.
Yes. Different category of payment required different supporting documents.
No, you cannot use jomSETTLE to pay your credit card outstanding amount. However, you can use it to pay your loan, mortgage or hire purchase back to the bank.
Instruction on Documents required: 1. Supporting document with loan details OR; 2. Payment Reminder Letter OR; 3. Loan Agreement
Yes, handwritten invoices must come with a printed invoice template.
Minimum transaction that can be transferred using jomSETTLE is RM300.
RM29,000 per transaction is set as the limit. However, it is also subjected to the cardholder’s available limit at the time of transaction is made.
Our commitment is to process your payment within T+3 working days. * Cut off time is 10.59 p.m. of any working day; any transaction made later than 11.00 p.m. on a working day will be processed on the next working day.
jomSETTLE will transfer your payment directly into your recipient bank account.
You can choose FPX or Visa Master to make payment using your credit card. a. FPX payment type – You will require to log in to your credit card issuer website and select your credit card from there to proceed with the payment. b. Visa Master – All you have to do is key in your credit card details to make the payment.
No different charges between both types of payment. The transaction fee charged by jomSETTLE is 2.5% for any payment made using jomSETTLE.
jomSETTLE currently only accepts Malaysian-issued credit cards (VISA/Mastercard).
Yes, Users without credit card online banking can now use jomSETTLE.
You will be notified via email together with a payment receipt. Payment status also can be checked at the “Payment History” section.
Mazer Fintech Sdn Bhd (www.jomsettle.com) will be stated in the recipient’s bank account statement.
Please contact our Customer Care via LiveChat or email us at care@jomsettle.com. Include the correct Recipient Bank Account Details.
This could be due to; a. Invalid/Insufficient supporting document b. Your recipient in the sanction list/high-risk profile Alternatively, you may contact our Customer Care at care@jomsettle.com for assistance.
Your payment failed/decline potentially due to you have reach your credit card limit, expired credit card or barred. Please contact your credit card issuer to check on the status of your card.
This could be due to; a. Credit Card issue – expiry or exceeded credit limit b. Connection issue – poor connection or time out Alternatively, you may contact our Customer Care at care@jomsettle.com for assistance.
All transaction made cannot be cancelled.
Your payment can be scheduled and set for recurring. The system will send an email reminder to you to make the payment, and you need to log in and make the payment as per the scheduled you have set.
Scheduled payment is a one-time occurrence in a future date. A recurring payment is a recurrence payment, eg. Weekly/Monthly/yearly.
No. You will receive an email reminder one day before your schedule or recurring payment set. You will have to log in and approve the specific transaction.
All transaction made cannot be cancelled.
Your payment can be scheduled and set for recurring. The system will send an email reminder to you to make the payment, and you need to log in and make the payment as per the scheduled you have set.
Scheduled payment is a one-time occurrence in a future date. A recurring payment is a recurrence payment, eg. Weekly/Monthly/yearly.
No. You will receive an email reminder one day before your schedule or recurring payment set. You will have to log in and approve the specific transaction.
No, the jomSETTLE Request Payment function is available for both Business and Personal account users.
You are required to update your Bank Account information first. Please go to the top right button and click ‘Bank Account’ to update your bank information.
Not compulsory. Your Customer can make payment to you without requiring them to register an account with jomSETTLE. But, they are encouraged to register for them to enjoy the jomSETTLE Loyalty program.
No. All our transactions are charged based on the ‘Pay-Per-Use’ concept and the transaction fee is as low as 2.5% per usage.
jomSETTLE Request Payment is a payment facility that enables you to accept credit card payment without the need of any Credit Card Terminal, website setup or Payment Gateway integration. There is no unnecessary fee required and we only charge the fee based on how much you receive. You also have the option to choose who bears the fee using the ‘Fee Toggle’ function.
Fee Toggle is a feature available for you to decide who will bear the Transaction Fee, either you or your Customer. If you, as the requester choose to bear the Transaction Fee, the Transaction Fee will be deducted from your payment amount requested. If your Customer bears the Transaction Fee, the fee will be charged on top of the amount they are paying you.
No. The Transaction Fee will deduct from your payment amount requested. Thus, you are not receiving the full payment amount.
Yes. The Transaction Fee will be charged on top of the total amount you requested your Customer to pay. Thus, you will receive the full payment amount.
Yes, your payment link is only valid for up to 48 hours. If your Customer makes payment after 48 hours, you must resend the link by clicking the resend button function in the Request Payment dashboard.
No, each link is unique and can only be sent to one individual at a time.
No. You will be charged if only your Customer makes the payment.
The minimum transaction has to be at least RM 300 and the maximum transaction can not exceed RM 29,000. The payment has to be made using Malaysian-issued credit cards (VISA/Mastercard).
All interactions on jomSETTLE must be lawful and must comply with Terms & Conditions. jomSETTLE users agree not to engage or use the services for sending money to yourself or for any purpose of cash advance to your personal or any associated business accounts. If you have accidentally made a payment to yourself, we will refund you money after we deduct the Transaction Fee.
No, the jomSETTLE Request Payment function is available for both Business and Personal account users.
You are required to update your Bank Account information first. Please go to the top right button and click ‘Bank Account’ to update your bank information.
Not compulsory. Your Customer can make payment to you without requiring them to register an account with jomSETTLE. But, they are encouraged to register for them to enjoy the jomSETTLE Loyalty program.
No. All our transactions are charged based on the ‘Pay-Per-Use’ concept and the transaction fee is as low as 2.5% per usage.
jomSETTLE Request Payment is a payment facility that enables you to accept credit card payment without the need of any Credit Card Terminal, website setup or Payment Gateway integration. There is no unnecessary fee required and we only charge the fee based on how much you receive. You also have the option to choose who bears the fee using the ‘Fee Toggle’ function.
Fee Toggle is a feature available for you to decide who will bear the Transaction Fee, either you or your Customer. If you, as the requester choose to bear the Transaction Fee, the Transaction Fee will be deducted from your payment amount requested. If your Customer bears the Transaction Fee, the fee will be charged on top of the amount they are paying you.
No. The Transaction Fee will deduct from your payment amount requested. Thus, you are not receiving the full payment amount.
Yes. The Transaction Fee will be charged on top of the total amount you requested your Customer to pay. Thus, you will receive the full payment amount.
Yes, your payment link is only valid for up to 48 hours. If your Customer makes payment after 48 hours, you must resend the link by clicking the resend button function in the Request Payment dashboard.
No, each link is unique and can only be sent to one individual at a time.
No. You will be charged if only your Customer makes the payment.
The minimum transaction has to be at least RM 300 and the maximum transaction can not exceed RM 29,000. The payment has to be made using Malaysian-issued credit cards (VISA/Mastercard).
All interactions on jomSETTLE must be lawful and must comply with Terms & Conditions. jomSETTLE users agree not to engage or use the services for sending money to yourself or for any purpose of cash advance to your personal or any associated business accounts. If you have accidentally made a payment to yourself, we will refund you money after we deduct the Transaction Fee.
Creating an account with jomSETTLE is absolutely free. jomSETTLE will charge your credit card with a one-time Transaction Fee of 2.5% on the principal amount (i.e. the amount you want to pay your recipient).
There are no charges incurred to the recipient. Your recipient will receive the full amount that you wish to pay.
Refund process will only be provided if there’s any activity of fraud. Lodge a report to our customer care via Live-Chat or Email us at care@jomsettle.com
Subject to fulfilment of chargeback criteria, jomSETTLE will make a full refund of the principal amount, and the refund process will take up to 14 days.
All service fee included in jomSETTLE Transaction Fee.
jomSETTLE is a trusted Fintech platform that allow credit card user to pay their personal and business expenses towards recipient who does not have credit card receiving terminal.
Yes, Providing that you attach letter of authorization with the user’s name you paying on behalf for. Please contact our Customer Care for further assistance.
jomSETTLE only accept and process any transaction that is made within Malaysia with currencies of Ringgit Malaysia (MYR).
jomSETTLE supports all Malaysia Visa & Master issued credit cards.
No. jomSETTLE payment transaction is only available within Malaysia.
No. JomSETTLE only keep your personal details such as your phone number and email.
Creating an account with jomSETTLE is absolutely free. jomSETTLE will charge your credit card with a one-time Transaction Fee of 2.5% on the principal amount (i.e. the amount you want to pay your recipient).
There are no charges incurred to the recipient. Your recipient will receive the full amount that you wish to pay.
Refund process will only be provided if there’s any activity of fraud. Lodge a report to our customer care via Live-Chat or Email us at care@jomsettle.com
Subject to fulfilment of chargeback criteria, jomSETTLE will make a full refund of the principal amount, and the refund process will take up to 14 days.
All service fee included in jomSETTLE Transaction Fee.
FREQUENTLY ASKED QUESTIONS
Find all the answer to your concern here.
jomSETTLE is a trusted Fintech platform that allow credit card user to pay their personal and business expenses towards recipient who does not have credit card receiving terminal.
Yes, Providing that you attach letter of authorization with the user’s name you paying on behalf for. Please contact our Customer Care for further assistance.
jomSETTLE only accept and process any transaction that is made within Malaysia with currencies of Ringgit Malaysia (MYR).
jomSETTLE supports all local & foreign credit cards. (For International cards, users must have a Malaysian Phone Number)
No. jomSETTLE payment transaction is only available within Malaysia.
No. JomSETTLE only keep your personal details such as your phone number and email.
jomSETTLE is a trusted Fintech platform that allow credit card user to pay their personal and business expenses towards recipient who does not have credit card receiving terminal.
Yes, Providing that you attach letter of authorization with the user’s name you paying on behalf for. Please contact our Customer Care for further assistance.
jomSETTLE only accept and process any transaction that is made within Malaysia with currencies of Ringgit Malaysia (MYR).
jomSETTLE supports all local & foreign credit cards. (For International cards, users must have a Malaysian Phone Number)
No. jomSETTLE payment transaction is only available within Malaysia.
No. JomSETTLE only keep your personal details such as your phone number and email.
It’s easy! Just visit www.jomsettle.com and follow the sign-up instructions there. All you need to provide for account creation is a valid email address and mobile phone number.
You can start to make payment with jomSETTLE once your EKYC has been approved through our system. Once approved, jomSETTLE will notify you via email and you can start to use jomSETTLE.
Business account has more payment types eg supplier bills and staff salaries. EKYC for business requires SSM documents. 1 User can have 2 different account type.
Yes, Providing that your name is printed on your company SSM CERTIFICATE as one of the Board of Directors. If you not on the list of Directors, jomSETTLE will provide you with an authorization Letter Template for you to fill up with your company Stamp. The document need to attached together with SSM document upon eKYC submission. Please contact our Customer Care for further assistance.
No, as all account needs a unique email address to register.
No, as long as you have your credit card TAC number during transaction.
No, as we only accept valid Malaysia contact number.
Contact our customer care via Live-Chat or Email us at care@jomsettle.com
You had potentially click to request the TAC number few times. You had entered the previous TAC number and not the recent one. Now, you need to take sometime and redo. If the problem still persist, please contact our Customer Care at care@jomsettle.com.
As per Regulatory Requirements, we need to know who you are. This helps to keep your money safe and fight money laundering.
You will be asked to upload valid ID images (MyKad or Passport) using your Webcam, File Upload, or Mobile. In addition, you are required to upload your MyKad Front, Back, and do facial scanning for Face Verification process.
If you do not have a working webcam connected, you can upload an image file of your ID instead or upload using your mobile phone.
In order to verify all the security features, we need a full-color scan of your document.
This process can take between 3 to 5 minutes depending on the options selected and the quality of lighting, camera resolution and ID type chosen.
We will notify you via your registered email.
Please check if your ID is readable and fulfills the required criteria (i.e, Image ID is clear, readable, and can see the whole ID image). Then, try to scan the ID again or upload it manually with the File Upload method.
It’s easy! Just visit www.jomsettle.com and follow the sign-up instructions there. All you need to provide for account creation is a valid email address and mobile phone number.
You can start to make payment with jomSETTLE once your EKYC has been approved through our system. Once approved, jomSETTLE will notify you via email and you can start to use jomSETTLE.
Business account has more payment types eg supplier bills and staff salaries. EKYC for business requires SSM documents. 1 User can have 2 different account type.
Yes, Providing that your name is printed on your company SSM CERTIFICATE as one of the Board of Directors. If you not on the list of Directors, jomSETTLE will provide you with an authorization Letter Template for you to fill up with your company Stamp. The document need to attached together with SSM document upon eKYC submission. Please contact our Customer Care for further assistance.
No, as all account needs a unique email address to register.
No, as long as you have your credit card TAC number during transaction.
No, as we only accept valid Malaysia contact number.
Contact our customer care via Live-Chat or Email us at care@jomsettle.com
You had potentially click to request the TAC number few times. You had entered the previous TAC number and not the recent one. Now, you need to take sometime and redo. If the problem still persist, please contact our Customer Care at care@jomsettle.com.
As per Regulatory Requirements, we need to know who you are. This helps to keep your money safe and fight money laundering.
You will be asked to upload valid ID images (MyKad or Passport) using your Webcam, File Upload, or Mobile. In addition, you are required to upload your MyKad Front, Back, and do facial scanning for Face Verification process.
If you do not have a working webcam connected, you can upload an image file of your ID instead or upload using your mobile phone.
In order to verify all the security features, we need a full-color scan of your document.
This process can take between 3 to 5 minutes depending on the options selected and the quality of lighting, camera resolution and ID type chosen.
We will notify you via your registered email.
Please check if your ID is readable and fulfills the required criteria (i.e, Image ID is clear, readable, and can see the whole ID image). Then, try to scan the ID again or upload it manually with the File Upload method.
Our system are currently only available in English.
Kindly note that you can update your contact number via your jomSETTLE profile under “Contact Update”
“Refer A Friend” reward already in our future pipeline. Stay tune with us and we will update you when this feature is available
Sorry to see you go, we wish to see you stay. Please do contact our Customer care via Live-Chat or Email us at care@jomsettle.com
Our system are currently only available in English.
Kindly note that you can update your contact number via your jomSETTLE profile under “Contact Update”
“Refer A Friend” reward already in our future pipeline. Stay tune with us and we will update you when this feature is available
Sorry to see you go, we wish to see you stay. Please do contact our Customer care via Live-Chat or Email us at care@jomsettle.com
• Rental
• Maintenance fee
• Deposit
• Freelancer
• Staff Salary
• Legal Fee
• Supplier
• Personal Loan
You need to have a valid local credit card together with supporting document for your payment.
The recipient does not require to have an account with jomSETTLE.
To ensure the transaction is legit, valid supporting document is needed. Verification team will verify the document with complete information of the transaction, e.g.: Recipient name, Recipient account number, bank details, transaction amount and etc.
Yes. Different category of payment required different supporting documents.
No, you cannot use jomSETTLE to pay your credit card outstanding amount. However, you can use it to pay your loan, mortgage or hire purchase back to the bank.
Instruction on Documents required: 1. Supporting document with loan details OR; 2. Payment Reminder Letter OR; 3. Loan Agreement
Yes, handwritten invoices must come with a printed invoice template.
Minimum transaction that can be transferred using jomSETTLE is RM300.
RM29,000 per transaction is set as the limit. However, it is also subjected to the cardholder’s available limit at the time of transaction is made.
Our commitment is to process your payment within T+3 working days. * Cut off time is 10.59 p.m. of any working day; any transaction made later than 11.00 p.m. on a working day will be processed on the next working day.
jomSETTLE will transfer your payment directly into your recipient bank account.
You can choose FPX or Visa Master to make payment using your credit card.
a. FPX payment type – You will require to log in to your credit card issuer website and select your credit card from there to proceed with the payment.
b. Visa Master – All you have to do is key in your credit card details to make the payment.
No different charges between both types of payment. The transaction fee charged by jomSETTLE is 2.5% for any payment made using jomSETTLE
jomSETTLE currently only accepts Malaysian-issued credit cards (VISA/Mastercard).
Yes, Users without credit card online banking can now use jomSETTLE.
You will be notified via email together with a payment receipt. Payment status also can be checked at the “Payment History” section.
Mazer Fintech Sdn Bhd (www.jomsettle.com) will be stated in the recipient’s bank account statement.
Please contact our Customer Care via LiveChat or email us at care@jomsettle.com. Include the correct Recipient Bank Account Details.
This could be due to; a. Invalid/Insufficient supporting document b. Your recipient in the sanction list/high-risk profile Alternatively, you may contact our Customer Care at care@jomsettle.com for assistance.
Your payment failed/decline potentially due to you have reach your credit card limit, expired credit card or barred. Please contact your credit card issuer to check on the status of your card.
This could be due to; a. Credit Card issue – expiry or exceeded credit limit b. Connection issue – poor connection or time out Alternatively, you may contact our Customer Care at care@jomsettle.com for assistance.
• Rental • Maintenance fee • Deposit • Freelancer • Staff Salary • Legal Fee • Supplier • Personal Loan
You need to have a valid local credit card together with supporting document for your payment.
The recipient does not require to have an account with jomSETTLE.
To ensure the transaction is legit, valid supporting document is needed. Verification team will verify the document with complete information of the transaction, e.g.: Recipient name, Recipient account number, bank details, transaction amount and etc.
Yes. Different category of payment required different supporting documents.
No, you cannot use jomSETTLE to pay your credit card outstanding amount. However, you can use it to pay your loan, mortgage or hire purchase back to the bank.
Instruction on Documents required: 1. Supporting document with loan details OR; 2. Payment Reminder Letter OR; 3. Loan Agreement
Yes, handwritten invoices must come with a printed invoice template.
Minimum transaction that can be transferred using jomSETTLE is RM300.
RM29,000 per transaction is set as the limit. However, it is also subjected to the cardholder’s available limit at the time of transaction is made.
Our commitment is to process your payment within T+3 working days. * Cut off time is 10.59 p.m. of any working day; any transaction made later than 11.00 p.m. on a working day will be processed on the next working day.
jomSETTLE will transfer your payment directly into your recipient bank account.
You can choose FPX or Visa Master to make payment using your credit card. a. FPX payment type – You will require to log in to your credit card issuer website and select your credit card from there to proceed with the payment. b. Visa Master – All you have to do is key in your credit card details to make the payment.
No different charges between both types of payment. The transaction fee charged by jomSETTLE is 2.5% for any payment made using jomSETTLE.
jomSETTLE currently only accepts Malaysian-issued credit cards (VISA/Mastercard).
Yes, Users without credit card online banking can now use jomSETTLE.
You will be notified via email together with a payment receipt. Payment status also can be checked at the “Payment History” section.
Mazer Fintech Sdn Bhd (www.jomsettle.com) will be stated in the recipient’s bank account statement.
Please contact our Customer Care via LiveChat or email us at care@jomsettle.com. Include the correct Recipient Bank Account Details.
This could be due to; a. Invalid/Insufficient supporting document b. Your recipient in the sanction list/high-risk profile Alternatively, you may contact our Customer Care at care@jomsettle.com for assistance.
Your payment failed/decline potentially due to you have reach your credit card limit, expired credit card or barred. Please contact your credit card issuer to check on the status of your card.
This could be due to; a. Credit Card issue – expiry or exceeded credit limit b. Connection issue – poor connection or time out Alternatively, you may contact our Customer Care at care@jomsettle.com for assistance.
All transaction made cannot be cancelled.
Your payment can be scheduled and set for recurring. The system will send an email reminder to you to make the payment, and you need to log in and make the payment as per the scheduled you have set.
Scheduled payment is a one-time occurrence in a future date. A recurring payment is a recurrence payment, eg. Weekly/Monthly/yearly.
No. You will receive an email reminder one day before your schedule or recurring payment set. You will have to log in and approve the specific transaction.
All transaction made cannot be cancelled.
Your payment can be scheduled and set for recurring. The system will send an email reminder to you to make the payment, and you need to log in and make the payment as per the scheduled you have set.
Scheduled payment is a one-time occurrence in a future date. A recurring payment is a recurrence payment, eg. Weekly/Monthly/yearly.
No. You will receive an email reminder one day before your schedule or recurring payment set. You will have to log in and approve the specific transaction.
No, the jomSETTLE Request Payment function is available for both Business and Personal account users.
You are required to update your Bank Account information first. Please go to the top right button and click ‘Bank Account’ to update your bank information.
Not compulsory. Your Customer can make payment to you without requiring them to register an account with jomSETTLE. But, they are encouraged to register for them to enjoy the jomSETTLE Loyalty program.
No. All our transactions are charged based on the ‘Pay-Per-Use’ concept and the transaction fee is as low as 2.5% per usage.
jomSETTLE Request Payment is a payment facility that enables you to accept credit card payment without the need of any Credit Card Terminal, website setup or Payment Gateway integration. There is no unnecessary fee required and we only charge the fee based on how much you receive. You also have the option to choose who bears the fee using the ‘Fee Toggle’ function.
Fee Toggle is a feature available for you to decide who will bear the Transaction Fee, either you or your Customer. If you, as the requester choose to bear the Transaction Fee, the Transaction Fee will be deducted from your payment amount requested. If your Customer bears the Transaction Fee, the fee will be charged on top of the amount they are paying you.
No. The Transaction Fee will deduct from your payment amount requested. Thus, you are not receiving the full payment amount.
Yes. The Transaction Fee will be charged on top of the total amount you requested your Customer to pay. Thus, you will receive the full payment amount.
Yes, your payment link is only valid for up to 48 hours. If your Customer makes payment after 48 hours, you must resend the link by clicking the resend button function in the Request Payment dashboard.
No, each link is unique and can only be sent to one individual at a time.
No. You will be charged if only your Customer makes the payment.
The minimum transaction has to be at least RM 300 and the maximum transaction can not exceed RM 29,000. The payment has to be made using Malaysian-issued credit cards (VISA/Mastercard).
All interactions on jomSETTLE must be lawful and must comply with Terms & Conditions. jomSETTLE users agree not to engage or use the services for sending money to yourself or for any purpose of cash advance to your personal or any associated business accounts. If you have accidentally made a payment to yourself, we will refund you money after we deduct the Transaction Fee.
No, the jomSETTLE Request Payment function is available for both Business and Personal account users.
You are required to update your Bank Account information first. Please go to the top right button and click ‘Bank Account’ to update your bank information.
Not compulsory. Your Customer can make payment to you without requiring them to register an account with jomSETTLE. But, they are encouraged to register for them to enjoy the jomSETTLE Loyalty program.
No. All our transactions are charged based on the ‘Pay-Per-Use’ concept and the transaction fee is as low as 2.5% per usage.
jomSETTLE Request Payment is a payment facility that enables you to accept credit card payment without the need of any Credit Card Terminal, website setup or Payment Gateway integration. There is no unnecessary fee required and we only charge the fee based on how much you receive. You also have the option to choose who bears the fee using the ‘Fee Toggle’ function.
Fee Toggle is a feature available for you to decide who will bear the Transaction Fee, either you or your Customer. If you, as the requester choose to bear the Transaction Fee, the Transaction Fee will be deducted from your payment amount requested. If your Customer bears the Transaction Fee, the fee will be charged on top of the amount they are paying you.
No. The Transaction Fee will deduct from your payment amount requested. Thus, you are not receiving the full payment amount.
Yes. The Transaction Fee will be charged on top of the total amount you requested your Customer to pay. Thus, you will receive the full payment amount.
Yes, your payment link is only valid for up to 48 hours. If your Customer makes payment after 48 hours, you must resend the link by clicking the resend button function in the Request Payment dashboard.
No, each link is unique and can only be sent to one individual at a time.
No. You will be charged if only your Customer makes the payment.
The minimum transaction has to be at least RM 300 and the maximum transaction can not exceed RM 29,000. The payment has to be made using Malaysian-issued credit cards (VISA/Mastercard).
All interactions on jomSETTLE must be lawful and must comply with Terms & Conditions. jomSETTLE users agree not to engage or use the services for sending money to yourself or for any purpose of cash advance to your personal or any associated business accounts. If you have accidentally made a payment to yourself, we will refund you money after we deduct the Transaction Fee.
To be entitled to your reward points when you make a transaction, be sure to choose the “credit card” checkout option.
Yes, the reward points calculation is based on the full payment you made on jomSETTLE.
No, jomSETTLE does not issue any reward points. The credit card reward points you earned are based on your card issuers.
You can check the reward points through your card issuer bank portal or your credit card bank statement.
You can look at the list of items available that you can exchange through your bank portal.
To be entitled to your reward points when you make a transaction, be sure to choose the “credit card” checkout option.
Yes, the reward points calculation is based on the full payment you made on jomSETTLE.
No, jomSETTLE does not issue any reward points. The credit card reward points you earned are based on your card issuers.
You can check the reward points through your card issuer bank portal or your credit card bank statement.
You can look at the list of items available that you can exchange through your bank portal.
Creating an account with jomSETTLE is absolutely free. jomSETTLE will charge your credit card with a one-time Transaction Fee of 2.5% on the principal amount (i.e. the amount you want to pay your recipient).
There are no charges incurred to the recipient. Your recipient will receive the full amount that you wish to pay.
Refund process will only be provided if there’s any activity of fraud. Lodge a report to our customer care via Live-Chat or Email us at care@jomsettle.com
Subject to fulfilment of chargeback criteria, jomSETTLE will make a full refund of the principal amount, and the refund process will take up to 14 days.
All service fee included in jomSETTLE Transaction Fee.
jomSETTLE is a trusted Fintech platform that allow credit card user to pay their personal and business expenses towards recipient who does not have credit card receiving terminal.
Yes, Providing that you attach letter of authorization with the user’s name you paying on behalf for. Please contact our Customer Care for further assistance.
jomSETTLE only accept and process any transaction that is made within Malaysia with currencies of Ringgit Malaysia (MYR).
jomSETTLE supports all Malaysia Visa & Master issued credit cards.
No. jomSETTLE payment transaction is only available within Malaysia.
No. JomSETTLE only keep your personal details such as your phone number and email.
Creating an account with jomSETTLE is absolutely free. jomSETTLE will charge your credit card with a one-time Transaction Fee of 2.5% on the principal amount (i.e. the amount you want to pay your recipient).
There are no charges incurred to the recipient. Your recipient will receive the full amount that you wish to pay.
Refund process will only be provided if there’s any activity of fraud. Lodge a report to our customer care via Live-Chat or Email us at care@jomsettle.com
Subject to fulfilment of chargeback criteria, jomSETTLE will make a full refund of the principal amount, and the refund process will take up to 14 days.
All service fee included in jomSETTLE Transaction Fee.
To create a better experience for you, we are upgrading our system, and as a result, the payment and acceptance services will be temporarily unavailable.